Privacy Policy

About

At Mental Toughness Tools™, we are committed to protect your privacy when you use our website and tools. We will ensure that the information you submit to us, or which we collect, is only used for the purposes set out in this policy.

Through this Privacy Policy, we aim to inform you about the types of personal data we collect from you, the purposes for which we use the data and the ways in which the data is handled. We also aim to satisfy the obligation of transparency under relevant laws, and will process your personal data in accordance with applicable data protection and privacy laws.

We need some information about you in order to provide you with access to our website, tools and services. If you attempt the tools or create an account, you will have been asked to indicate your agreement to provide this data in order to access our services or view our content.

What information do we collect

We collect data and information that you provide directly to us, when you fill out a form, or communicate with us.

These are the types of data and information we collect from you:

(1) Information about you. As a performer, this includes your salutation, first name, last name, gender and the age range you are in on the day of assessment. As a coach, this includes your salutation, first name, last name, email address, location, password and billing information.

(2) Your responses. As a performer, this includes the answers you give when answering the questionnaire.

We do not use cookies on our profiling site. However, when you use your choice of browser to access our website, it may collect information about you (e.g., to identify you, to monitor your behaviour, your IP address). This depends on the browser you use and is something we do not have control of.

How do we use your information

In general, personal information you submit to us is used either to respond to requests that you make or to aid in serving you better. Depending on how you use our website, tools and services, we also use your personal information to:

facilitate the creation of and secure your account in our system;
identify you as a user in our system;
facilitate the creation of results reports;
provide the services you request;
send you a welcome e-mail to verify ownership of the email address provided when your account was created;
send you administrative email notifications, such as security or support and maintenance advisories;
provide improved administration and technical support of our website and services;
improve the quality of experience when you interact with our website and services;
respond to your inquiries and requests.

Sharing of information

If you choose to use our tools and services, your information is also shared with the team and staff involved in maintaining the website and tools. These parties are required to not use your data other than to process and provide the relevant services to you.

We also use third party services to help us provide more secure and efficient services to you. Third party security services include CodeGuard, Sitelock, SSL.

Data security

We use industry standard security measures to keep your data secure. We store the information you have provided us on secure servers and have security services and certificates in place to protect your data. Third party security services include CodeGuard, Sitelock, SSL.

However, regardless of security measures we have in place, no method of transmission over the internet or method of electronic storage is completely secure. Please remember to keep your own information safe and confidential. In the event that there is a security breach, we will contact you with information on the breach identified, status updates and guidance on how to mitigate any potential damage

How long will we hold your information

The length of time we will hold or store your information will depend on the services we perform for you and for how long you require these. As we often support performers and coaches with development support over many years, and potentially throughout their life, the purpose for which we retain your data is often an ongoing process until you decide to discontinue development support. We conduct regular data-cleansing and updating exercises to ensure that the data that we hold is accurate and we are not holding data for too long.

Your choices and rights

You have several choices regarding the use of your information on our service:

(1) Opt-out. You may contact us anytime to opt-out of the transfer of your personal information outside your country. Please note that your use of some of the website or services may be ineffective upon opt-out.

(2) Access. You may access the data we hold about you at any time by contacting us directly.

(3) Amend. You can also contact us to update or correct any inaccuracies in the information about you.

(4) Move. Your data is portable – i.e. you to have the flexibility to move your data to other service providers as you wish. You may request for your data to be received in a commonly readable format for use for other purposes.

(5) Erase and forget. In certain situations, for example when the data we hold about you is no longer relevant or is incorrect, you can request that we erase your data.

You can exercise your rights (e.g., change or delete entry) by sending us an email at the contact detail below. We will attend to and comply with your request as soon as we can.

This Privacy Policy may be updated from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You may review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

You can contact us with any queries about this Privacy Policy at info@mentaltoughnesstools.com.

Last updated: 13 April 2020